End-to-End Learning Platform for Agents, Employees and Partners

Apollo Munich Health Insurance is a leading Indian private sector health insurance provider having offices across country. Every agent, employee and partner is required to be inducted, trained on Apollo Munich’s products before they get started with their work. The company was doing classroom based trainings for all the new joiner’s which became unmanageable in terms of scheduling, planning and accommodating all people from various states.

Company was looking out for scalable digital solution which does not compromise on their learning process and get the employees ready at the earliest in a cost-effective manner.

The solution needed to work on low bandwidth, help learners understand and explain the products, and keep certification and training fully compliant with Apollo Munich and IRDA policies.

TriByte Solution

Apollo Munich approached TriByte for an accelerated rollout of an easy-to-use, highly scalable and mobile-friendly learning platform with full offline capabilities.

Apollo Munich used TriByte’s end-to-end learning platform to launch iLead, an integrated portal and application for agents, partners and employees across India. Users could access learning material consistently across devices while meeting Apollo Munich’s operational and regulatory requirements:

  • Courses follow a sequence and track learning time in line with IRDA requirements. Courses can also be configured as prerequisites
  • First-time users cannot seek through course videos, helping ensure that learning modules are not skipped
  • Remedial tests at the end of each section help users evaluate their understanding of key concepts
  • Remedial tests include answer hints and links to relevant video- and document-based course content for revision
  • Partners can access customized reports, while partner managers can view dashboards and progress for their respective batches

With TriByte’s iLead platform, Apollo Munich gave agents, partners and employees consistent access across devices and operating systems.

Designed around interactive learning and gamification, the platform made training more engaging, strengthened product understanding and helped users explain insurance products more clearly to customers.